What is your name?

My name is Melanie and I like to go by “Melanie” or “Mel.”

What do you do?

My role at OctoClean is “Customer Support Representative.” During each day, I receive phone calls and email requests from customers that I relay to Franchise Owners and assist them in carrying out their response. I am also contacted by Franchise Owners for scheduling meetings and creating administrative documents for their accounts.

What do you do when you are not doing that?

I love relaxing with my husband while watching our favorite T.V. shows and playing with our new kitties (brothers) “Bill and Ted”. I also enjoy practicing and learning about photography/photo-editing.

Favorite food?

My favorite food would have to be ice-cream cake.

Favorite city and why?

I would have to say that my favorite city is Seattle, WA. I made amazing memories in Seattle when it was included in a road trip that I took with my three brothers and now-husband. The soundtrack for our trip was “Hello Seattle” by OwlCity, and I still have flashbacks to our trip whenever I hear this song.

What did you want to be when you were in school?

In high school I decided that I wanted to be a performing singer-songwriter. It was appropriate since I attended a performing arts school at the time.

Favorite word?

Supercalifragilisticexpialidocious.

Tell us a secret about someone else from OctoClean.

I recently discovered that Glenn Brooks is related to one of the founders of Electronic Arts (EA)!

I work with…

Customers and Franchise Owners towards building a positive, trusting relationship by helping to clarify communication and identify mutually satisfying resolutions.