Many of us have been trained to use systems. We use them to be more efficient and productive. There is one system, however, that runs through all areas of our lives that is not helpful but destructive. This system contains very important ingredients (control, dependence, distrust and scarcity) and we find it at work all […]
Read More »In the business world, we are not trained to be thankful but rather to give the majority of our attention to what is not going well. We obsess over our goals; what has failed in the past and what we need to change in the present.
Read More »Hospitals, like everyone else, have taken a hit during the economic downturn. The good news? Here are a few easy ways to save on housekeeping operational costs without sacrificing patient care:
Read More »I often tell my franchisees and staff that this industry, much like other very labor driven industries, is a “want to” business. In the early days of OctoClean (then known as Service Pros) my Dad and I knew very little about efficiencies and cleaning technique.
Read More »I have learned from my many years of experience in the janitorial industry that all too often customers don’t ask enough questions of prospective janitorial vendors. People tend to hire a firm based on price, get burned because of poor service, and repeat the process again and again.
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